When an airline you are travelling by loses your luggage, it is nothing short of your worst nightmare.
But panicking about it is hardly an option. Know that airlines owe you a compensation for losing your luggage. So, you should be quick in your action and do the following to retrieve your luggage.
- Act immediately
Instead of getting upset over losing your luggage, go to the airline desk to report about about the misplaced bag. Airlines are more likely to accept their responsibility if you report the problem straightaway. If your baggage doesn’t show up on the baggage conveyor belt, you can avail the tracing procedure by contacting baggage services at the airport or the airline’s central department. Else, log into an online baggage-tracing page with a reference number that you will find in the luggage receipt attached to your passport or boarding pass.
- Fill the Property Irregularity Report (PIR) form
You will be required to fill out the PIR form that an airline uses to record details. And if you want to claim compensation, write to the airline, within seven days of your date of travel, enclosing a copy of the form.
- Remember every detail about your bag
Apart from your personal and flight details, you must also be able to give an accurate description of your bag and its belongings to the airline staff. The best hack is to click a picture of your bag and its contents, in advance. A pictorial proof is always considered more credible.
- When is your luggage declared lost?
In case the airline is unable to return your bag within three weeks from your date of travel, you should write to the airline for the missing luggage, but within seven days of it being declared lost.
- Make your claims wisely
If your luggage goes missing on the outward flight and you are left with no possessions at your destination, airlines are obliged to cover the cost of your essential items, like toiletries or laundry costs. Retrieving your luggage becomes all the more difficult if you are flying with more than one airline, in a single journey. In that case, it is always better to claim your bag from the last flight you have flown in. Compensation usually comes in the form of a cash payment, a fixed daily budget or remittance, once your claim and receipts have been submitted.
Content credit : India Today